Legal Resources

This brochure outlines a consumer’s insolvency options when they are facing challenging financial times, and explains that Licensed Insolvency Trustees (LITs) are the only qualified professionals authorized to administer insolvency proceedings.

Explains what a trust is; how having a trust affects your disability assistance; what the different kinds of trusts are; who can set up a trust for you; and how you can use the money in your trust without affecting your disability assistance.

Tips for how to manage your credit card use so that you don’t fall behind on payments.

Consumer Protection BC regulates a variety of industries and specific consumer transactions in the province. They license and inspect regulated businesses, respond to consumer inquiries, investigate alleged violations of consumer protection laws, and classify general-release motion pictures.

This easy-to-read guide describes several scams and how to protect yourself from them. In addition to explaining some common myths and golden rules to help you beat the scammers, it also details what to do if you get scammed and how to get help and report a scam.

Consumer Protection BC regulates the debt collection and repayment industry. The website offers information on your rights and obligations around debt-collection practices. Includes links on how to dispute a debt, request communication in writing only, or notify a collection agency that you are not the debtor.

The CCTS helps resolve customer complaints about telecommunications and TV services. This page of frequently asked questions tells you when and how you can submit a complaint about your service provider to the CCTS. The website has an online complaint form.

Provides tax information that may affect you when you retire, including the types of income you might receive, as well as deductions and credits you can claim.

When you make a purchase online, or by phone, you may have entered into what is called a “distance sales contract.” There are some rules around these types of contracts and there are specific instances that give you the right to cancel.

Consumer Protection BC licenses and regulates the payday lending sector in BC. The website tells you your rights and obligations involving payday loans, and includes information on what you can do if you have a problem or complaint about a payday lender.