Legal Resources

When you make a online or phone purchase, you may have entered into what is called a distance sales contract. There are some rules around these types of contracts and there are specific instances that give you the right to cancel.

Consumer Protection BC licenses and regulates the payday lending sector in BC. The website tells you your rights and obligations involving payday loans, and includes information on what you can do if you have a problem or complaint about a payday lender.

Consumer Protection BC regulates the debt collection and repayment industry. The website offers information on your rights and obligations around debt-collection practices. Includes links on how to dispute a debt, request communication in writing only, or notify a collection agency that you are not the debtor.

Consumer Protection BC regulates a variety of industries and specific consumer transactions in the province. They license and inspect regulated businesses, respond to consumer inquiries, investigate alleged violations of consumer protection laws, and classify general-release motion pictures.

The CCTS helps resolve customer complaints about telecommunications and TV services. If you can’t resolve a complaint with your service provider, use this form to submit your complaint online.

The CCTS helps resolve customer complaints about telecommunications and TV services. This page of frequently asked questions tells you when and how you can submit a complaint about your service provider to the CCTS. The website has an online complaint form.

Provides tax information that may affect you when you retire, including the types of income you might receive, as well as deductions and credits you can claim.

This website has information about tax benefits and requirements that apply to Indigenous peoples. Indigenous peoples are subject to the same tax rules as other Canadian residents unless their income is eligible for the tax exemption under section 87 of the Indian Act.

Provides an extensive list of consumer tips, organized alphabetically. Topics include advance-fee-loan schemes, auto repair, bankruptcy, carpet cleaning, the do-not-call list, fitness memberships, group-buying coupons, home inspection, investment schemes, lotteries, online shopping, and telemarketing.

The BCFSA regulates real estate services, mortgage brokers, credit unions, insurance companies, trust companies, and pension plans. This page explains how to file a complaint and what to do if your complaint falls outside of BCFSA’s mandate.