Legal Resources

The Canadian Disability Tax Credit (DTC) can help reduce the taxes you or someone who supports you owe, and offers other great benefits. To apply, your health care provider needs to fill out the DTC Certificate (form T2201). This tool is designed to give them the info they need from you so they can fill out that form.

Tips for how to manage your credit card use so that you don’t fall behind on payments.

Information for people in debt about how to deal with creditors and collection agencies, including how to put an end to collection calls. Includes sample letters to the creditors.

This website tells you about the options you have to help manage your debt. Topics include dealing with creditors, getting out of debt, credit counselling, debt consolidation, debt settlement, consumer proposal, and bankruptcy.

The Travel Assurance Fund (TAF) provides a possible source of compensation when consumers don’t receive the travel services they purchased through a BC licensed travel agent. All claims must be filed within six months from the date that the travel services weren’t provided.

When you make a online or phone purchase, you may have entered into what is called a distance sales contract. There are some rules around these types of contracts and there are specific instances that give you the right to cancel.

Consumer Protection BC licenses and regulates the payday lending sector in BC. The website tells you your rights and obligations involving payday loans, and includes information on what you can do if you have a problem or complaint about a payday lender.

Consumer Protection BC regulates the debt collection and repayment industry. The website offers information on your rights and obligations around debt-collection practices. Includes links on how to dispute a debt, request communication in writing only, or notify a collection agency that you are not the debtor.

Consumer Protection BC regulates a variety of industries and specific consumer transactions in the province. They license and inspect regulated businesses, respond to consumer inquiries, investigate alleged violations of consumer protection laws, and classify general-release motion pictures.

The CCTS helps resolve customer complaints about telecommunications and TV services. If you can’t resolve a complaint with your service provider, use this form to submit your complaint online.