Receiving Unsatisfactory Services

This script discusses what you can do if you buy services that turn out to be unsatisfactory. Topics include “express” and “implied” terms of a service contract, guarantees & warranties, charges for unnecessary services, and making a complaint about poor service to professional organizations.

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produced by
The Canadian Bar Association, BC Branch (CBABC)
produced in
last reviewed
October 2017 i Last date reviewed by a qualified expert to ensure content up-to-date. See "Tips" in Clicklaw content criteria (bottom of pageside menu) for details.
resource type
Unsatisfactory service, express term, implied term, oral or verbal contract, guarantee, warranty, reasonable care, proper and workmanlike manner, use materials of reasonable quality, misunderstanding, repair estimates, unnecessary services, poor service, make a complaint, Better Business Bureau
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