Receiving Unsatisfactory Services

This script discusses what you can do if you buy services that turn out to be unsatisfactory. Topics include “express” and “implied” terms of a service contract, guarantees & warranties, charges for unnecessary services, and making a complaint about poor service to professional organizations.

View website

produced by
The Canadian Bar Association, BC Branch (CBABC)
produced in
last reviewed
January 2015 i Last date reviewed by a qualified expert to ensure content up-to-date. See "Tips" in Clicklaw content criteria (bottom of pageside menu) for details.

Also available in:

Chinese (simplified) (PDF)
Mandarin (audio/podcast)

resource type
Unsatisfactory service, express term, implied term, oral or verbal contract, guarantee, warranty, reasonable care, proper and workmanlike manner, use materials of reasonable quality, misunderstanding, repair estimates, unnecessary services, poor service, make a complaint, Better Business Bureau
other formats