Consumer Protection BC

Consumer Protection BC promotes a fair marketplace for BC consumers and businesses.

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Consumer Protection BC is the regulator of a variety of industries & specific consumer transactions in the province. We license & inspect our regulated businesses, respond to consumer inquiries, investigate alleged ...
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Consumer Protection BC regulates cemetery and funeral services in the province. Learn more about your rights and obligations around cremation, interment and funeral service practices in BC and find out what you can do ...
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We regulate the debt collection & repayment industry. We offer information on your rights & obligations around debt collection practices. Includes links on how to dispute a debt, request communication in writing only, ...
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We license and regulate the payday lending sector in BC. We provide information on your rights and obligations involving payday loans, and includes information on what you can do if you have a problem or complaint about ...
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The Travel Assurance Fund (TAF) provides a possible source of compensation when consumers do not receive the travel services they purchased through a BC licensed travel agent. All claims must be filed within six months ...
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We licence travel agents & wholesalers in BC. Understand your rights and obligations as a travel consumer, find a licensed agent, and find out what you can do if you have a problem or complaint.
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We regulate the home inspection sector in BC. Understand your rights and obligations around home inspections in BC and find out what you can do if you have a problem or complaint about a home inspector or inspection.
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Find out the classification (ratings) of movies in BC theaters and find out what you can do if you have a question about motion pictures, theatres, video retailers or distributors
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Understand your rights and obligations around telemarketing practices in BC and find out what you can do if you have a problem or complaint.
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