Legal Resources

Information for people in debt about how to deal with creditors and collection agencies, including how to put an end to collection calls. Includes sample letters to the creditors.

This website tells you about the options you have to help manage your debt. Topics include dealing with creditors, getting out of debt, credit counselling, debt consolidation, debt settlement, consumer proposal, and bankruptcy.

The Travel Assurance Fund (TAF) provides a possible source of compensation when consumers don’t receive the travel services they purchased through a BC licensed travel agent. All claims must be filed within six months from the date that the travel services weren’t provided.

When you make a online or phone purchase, you may have entered into what is called a distance sales contract. There are some rules around these types of contracts and there are specific instances that give you the right to cancel.

Consumer Protection BC licenses and regulates the payday lending sector in BC. The website tells you your rights and obligations involving payday loans, and includes information on what you can do if you have a problem or complaint about a payday lender.

Consumer Protection BC regulates the debt collection and repayment industry. The website offers information on your rights and obligations around debt-collection practices. Includes links on how to dispute a debt, request communication in writing only, or notify a collection agency that you are not the debtor.

Consumer Protection BC regulates a variety of industries and specific consumer transactions in the province. They license and inspect regulated businesses, respond to consumer inquiries, investigate alleged violations of consumer protection laws, and classify general-release motion pictures.

The CCTS helps resolve customer complaints about telecommunications and TV services. If you can’t resolve a complaint with your service provider, use this form to submit your complaint online.

The CCTS helps resolve customer complaints about telecommunications and TV services. This page of frequently asked questions tells you when and how you can submit a complaint about your service provider to the CCTS. The website has an online complaint form.

Provides tax information that may affect you when you retire, including the types of income you might receive, as well as deductions and credits you can claim.