Common Questions

What can I do about faulty repairs to my vehicle?

Both the repair shop and yourself (as a consumer) have certain legal rights and responsibilities. The resources below provide information on what to do if you disagree about the cost or quality of the work done on your vehicle.

Good starting points include:

  • Car Repairs, from the Canadian Bar Association BC Branch, outlines ways to avoid or minimize problems with car repairs.
  • Vehicle Repair Consumer Tips, from the Better Business Bureau of Mainland British Columbia, has some tips about what to do in case of a dispute over repairs to a vehicle.

Need more help?

  • Consumer Protection BC may be able to help depending on your situation. Call 604-320-1667 or 1-888-564-9963 (toll-free) to find out.
  • If you have explored your options and now want to seek advice from a lawyer, contact Lawyer Referral Service from the Canadian Bar Association BC Branch. They offer an initial consultation of up to 30 minutes with a lawyer for $25.

See our related common questions:

Last reviewed November 2017
car repairs, faulty car repairs, car repair disputes, auto, auto body shop, motor vehicle, damage