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Common Questions

I know a family who has just immigrated. What information would help them?

The resources below will give newcomers to Canada a good idea of what it’s like to live in Canada. They include information about newcomers’ rights and responsibilities, the legal issues they may face as they settle, how to access and apply for community and government services, as well as links to further resources and information.

  • The Citizenship Handbook, from BC Civil Liberties Association, is a resource for students and new Canadians. Topics include protecting your rights, making the democratic process work for you, and dealing with government agencies.
  • British Columbia Newcomers' Guide to Resources and Services, from the provincial government, has information about employment, health care services, banking, and many other issues that people need to consider when moving to BC. It's available in multiple languages.
  • Immigrate to Canada, from the federal government, has a link to "Welcome to Canada", which tells you what to expect in your first few weeks of coming to Canada. It also has a section called "Prepare for life in Canada", which includes information on getting your credentials assessed, Canadian law & justice, etc.

Need more help?

  • bc211 provides information on community, government, and social services in BC. Dial 2-1-1 on the phone if you live on Vancouver Island/Gulf Islands and in the Metro Vancouver, Fraser Valley, Squamish-Lillooet, and Sunshine Coast regional districts. Otherwise, visit bc211 website or use their online chat service.
  • Legal Advocacy Program, from MOSAIC, provides information, summary advice, referrals and legal representation to low-income immigrants and refugees. Limited interpretation services are available.
  • Court Information Program for Immigrants, from Justice Education Society of BC, provides information and referrals to the public, immigrants and refugees appearing in court as the accused, victims, witnesses, or parties involved in a civil suit. Services are provided in English, Mandarin, Cantonese, Punjabi, Hindi, French and Spanish.
  • Find more help near you on Clicklaw HelpMap.

See our related common questions:

Last reviewed July 2018
Newcomer to Canada, help for new immigrants, newcomers, living in Canada, new to Canada