Common Questions

I bought something online and now I want to cancel. Can I do that?

When you buy goods or services by phone or mail order, or over the Internet, you may be making what is called a distance sales contract. The resources below explain what this contract means and the situations in which you may be able to cancel the contract.

Good starting points include:

  • Shopping by Phone, Mail or the Internet, from the Canadian Bar Association BC Branch, explains the laws that apply to shopping online and what your options are.
  • Problem with an Online Purchase?, from Consumer Protection BC, explains some rules around distance sales contracts and specific instances that give you the right to cancel.
  • Small Claims Solution Explorer, from Civil Resolution Tribunal, is a tool for helping people manage and resolve disputes in BC. Select “Buying and Selling Goods and Services” and explore your options through information, videos, and template letters.

Need more help?

  • If you have explored your options and now want to seek advice from a lawyer, contact Lawyer Referral Service from the Canadian Bar Association BC Branch. They offer an initial consultation of up to 30 minutes with a lawyer for $25.

See our related common questions:

Last reviewed June 2018
online shopping, contracts, consumer rights, distance sales contracts, ecommerce