Common Questions

I was caught shoplifting, and now the store has sent me a letter demanding money. Can they do this?

If you’ve been caught shoplifting, you may get a letter from the store telling you to pay them money. Stores do this to try to get compensation for the store's costs, such as paying store security, relating to criminal offences such as theft and fraud. For more information on these types of letters, see the following resource produced by the Legal Services Society: 

If you’ve been served with legal documents starting a court claim against you, you should get legal advice right away. For possible options for legal help, see the Clicklaw HelpMap.

See our related common questions:

Last reviewed January 2015
shoplifting, shoplift, civil demand letter, collection agent