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Common Questions

My tenants are causing problems

If you are having problems with your tenant, you can ask the Residential Tenancy Branch (RTB) for help. You can ask the RTB for more information or apply for a dispute resolution hearing to settle your conflict if you and your tenant can not resolve the problem.

Good starting points include:

  • During a Tenancy, from the provincial government, provides information for landlords & tenants about their rights & responsibilities during a tenancy.
  • How to Apply for Dispute Resolution, from the provincial government, describes the online process by which landlords and tenants can apply for a dispute resolution hearing (formerly called “arbitration”).
  • LSLAP Manual: Landlord and Tenant Law , from the UBC Law Students Legal Advice Program, has information about the scope of a landlord’s power.

Need more help?

  • The Residential Tenancy Branch, by the provincial government, provides information, education, and dispute resolution services for landlords and tenants. They also have offices in Burnaby and Vancouver.
  • Landlord Registry™, from LandlordBC, is a program for landlords & building/property managers in BC. For a fee, it provides members with fundamental education and best practises in regard to the Residential Tenancy Act.

See our related common questions:

Last reviewed May 2018 by the Clicklaw Editors and TRAC
landlords, tenants & landlords, landlord-tenant disputes, problem with your tenants