Common Questions

I put a deposit on an item and the store went out of business; I don’t have the item or the deposit

Consumers, along with suppliers and employees, may encounter a situation where the company they are dealing with stops operating. The resources below provide legal information on deposits and consumer transactions and tips on how to locate a company that has gone out of business.

Good starting points include:

  • Small Claims Solution Explorer, from Civil Resolution Tribunal, is a tool for helping people manage and resolve disputes in BC. Select “Buying and Selling Goods and Services” and explore your options through information and self-help tools.
  • Consumer Law and Credit/Debt Law, from the Legal Services Society, has information for advocates about client problems relating to consumer goods in the chapters "Deposits in Consumer Transactions" and "Sale of Goods Law."
  • Better Business Bureau Consumer Tips, from the Better Business Bureau of Mainland British Columbia, provides an extensive list of consumer tips, organized alphabetically. See the section on “Out of Business”.

Need more help?

  • If you have explored your options and now want to seek advice from a lawyer, contact Lawyer Referral Service from the Canadian Bar Association BC Branch. They offer an initial consultation of up to 30 minutes with a lawyer for $25.

See our related common questions:


Last reviewed November 2017

tags
consumer goods, contracts, deposit