Canadian Transportation Agency
The Canadian Transportation Agency is an independent administrative tribunal of the Government of Canada that operates like a court. It is responsible for dealing with and resolving disputes related to various aspects of transportation; improving access to transportation services; and making decisions in air, rail and marine transportation as an economic regulator.
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This website tells you about submitting air travel complaints to the Canadian Transportation Agency. It explains the issues they can and can't help you with. It gives you the link to submit your complaint online.
Also available in: French
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from Canadian Transportation Agency
