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Legal Aid BC

Legal Aid BC is a non-profit organization created by the Legal Services Society (LSS) Act in 1979 to provide legal information, advice, and representation services. Our priority is to serve the interests of people with low incomes, but many of our services are available to all British Columbians. Our services are offered at legal aid locations throughout the province, and online through our websites: legalaid.bc.ca, family.legalaid.bc.ca, aboriginal.legalaid.bc.ca, and mylawbc.com.

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Online Resources

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Achieving Digital Equity Project

A research project documenting the barriers to accessing digital legal resources faced by many people across BC. It explores digital issues and challenges, how many are affected, and what can be done to ensure people ...
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User Testing for MyLawBC and Family Law Website Video Project: In-Person vs. using Usertesting.com

Assessment of strengths and limitations of usertesting.com and comparing against the findings and experiences resulting from in-person testing of MyLawBC.
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Indigenous Public Legal Education and Information: Final Report and Recommendations

A consultation identifying the need for public legal education and information (PLEI) materials in Indigenous communities, with recommendations on various ways LSS can meet the needs of clients from Indigenous ...
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MyLawBC Evaluation Report

Assess the efficacy of MyLawBC in terms of reaching target audiences, providing an accessible legal resource to users, providing users with needed legal information, and helping users resolve their legal issues.
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Needs Assessment: PLEI in Languages Other Than English

Review of the legal information needs of B.C.’s English as an Additional Language (EAL) speakers to identify gaps and to determine areas of improvement in the presentation and distribution of legal information to these ...
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MyLawBC: Understanding Outcomes

Investigating the effectiveness of MyLawBC by examining the user journey and what appropriate benchmarks would be for users who complete visits to the MyLawBC website.
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User Testing for MyLawBC and Family Law Website Video Project

In-person user testing of MyLawBC as well as LABC’s Supreme Court family trial videos.
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Online Training for Community-Based Intermediaries: Survey Findings and Implications

Feedback from community workers and other helping professionals about their online legal training needs and preferences. with conclusions and recommended next steps.
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