Common Questions

I think someone stole my personal information. What can I do?
Someone could obtain your personal information and use it without your permission. Examples of personal information are full name, date of birth, Social Insurance Numbers, and credit card information. Identity theft is the acquiring of this information and identity fraud is when it is used for criminal purposes. These criminal activities include using your information to apply for a credit card, making purchases using your credit card information, or cashing your cheques.

When you suspect that you are a victim of identity theft or fraud, you can take some actions depending on your situation.

Good starting points include:
  • Identity Theft and Identity Fraud, from the Royal Canadian Mounted Police, has a list of steps you can take if you think you are a victim of identity theft or fraud.
  • Scams to Avoid, from People’s Law School, has a section called “If You've Been Scammed”. It tells you a number of steps to take to prevent further problems.
  • Identity Theft and You, from the Office of the Privacy Commissioner of Canada, has tips on what you can do to protect your personal information and what you can do if you are a victim of identity theft.

Need more help?

  • Call VictimLink BC at 1 800 563-0808 (toll-free). They provide information and referral services to all victims of crime, including identity theft and fraud victims.
  • Call the Canadian Anti-Fraud Centre to report a scam or a fraud incident, or if you need more information about scams.

See our related common questions:

Last reviewed September 2017
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