Consumer Protection BC: Resolve your dispute

Consumer Protection BC is currently piloting ODR, an online early resolution tool for select BC licensed debt collection agencies: ARO Inc., CBV Collection Services Ltd., Collections With Class (International Credit Assistance Ltd.), and Credit Bureau of Canada Collections (Collectcents Inc.) Other businesses continue to support this pilot project, such as: Robbins Parking, Rogers and Shaw. for more information visit our website:

type of service
Information or self-help
All of BC
language support
service restriction
Both the consumer and business need to be willing to participate. Consumers need an email address and access to a computer.
Last updated July 17, 2015